Enterprise IT Operations & Asset Tracking at 500+ User Scale
500+ User Scale L1/L2 Technical Support, Active Directory Administration, IT Inventory, and Barcode Systems
L1/L2 technical support for 500+ end users, Active Directory user and group administration, IT asset and inventory management, and operational maintenance of industrial handheld terminals and barcode systems at SOCAR Türkiye.
Verified Technical Scope
L1 and L2 enterprise IT support across 500+ end-user scale
Active Directory user, group, and permissions administration
Tracking and documentation of corporate IT hardware and software assets
Operational support for industrial handheld terminals, barcode scanners, and shopfloor terminals
Context & Objectives
Maintaining high-availability IT services, workstation reliability, and operational continuity for over 500 users across corporate offices and industrial facilities at SOCAR Türkiye.
Technical Challenges
Delivering responsive technical support across a large user base, executing timely Active Directory changes, and ensuring uptime for shopfloor terminals and barcode equipment.
System Architecture & Interaction Layers
Enterprise IT Operations and Support Architecture
End-user technical support, directory administration, and industrial device workflows.
L1/L2 incident resolution, workstation lifecycle, and enterprise software assistance.
Active Directory user lifecycle, group assignments, and access governance.
Handheld terminals, barcode systems, production terminals, and asset tracking.
Key Responsibilities
- ›Providing L1/L2 technical support for 500+ end users
- ›Administering Active Directory user accounts and departmental security groups
- ›Maintaining IT hardware and asset inventory records
- ›Supporting industrial handheld terminals, barcode scanners, and production terminals
- ›Providing operational support for KVKK-related compliance processes
Architectural Approach
Categorized incoming support requests for systematic resolution. Executed directory modifications according to established security baselines and provided operational support for industrial equipment.
Implementation & Deployment
- 1.Resolved hardware, software, and network incidents at L1 and L2 tiers.
- 2.Executed user onboarding, offboarding, group assignments, and password resets in Active Directory.
- 3.Documented and updated hardware asset inventories across workstations and peripherals.
- 4.Delivered hardware and software support for mobile terminals and barcode systems in production zones.
Testing & Validation
- ✓Tracked incident resolution metrics and monitored user satisfaction levels.
- ✓Periodically audited Active Directory group memberships and access rights.
Concrete Outcomes
Delivered enterprise L1/L2 IT operations for 500+ users.
Administered Active Directory users and security groups in accordance with operational procedures.
Maintained inventory and operational support for IT assets, industrial handheld terminals, and barcode systems.
Provided support for KVKK-related compliance processes.
Engineering Lessons & Reflections
Clear process workflows and systematic asset tracking are foundational to operational efficiency in large enterprises.
Industrial field hardware support requires disciplined operational follow-up because these devices participate directly in production workflows.